Access to records

We have been computerised for 25 years now and there is a lot of information in patients’ records. We are often asked for access to information in the record – this sometimes is for patient interest but more commonly for private requests (insurance, legal cases etc).
We hope the following helps explain some of your rights.

  • All adults have a right access their clinical records.
  • We strongly recommend patients use the NHS app which will allow you to have full access to prospective records.
  • This is the easiest way to see your current health conditions and how they are being managed.

What if I need access to the whole of my record?

  • Sometimes a patient might need full access to their record. The most common scenario that we see this is for legal reports.
  • You have a legal right to request a Subject Access Report (SAR).
  • Medical records are now extremely long, and it is not uncommon for them to go into hundreds or even thousands of pages.
  • We cannot print the record out however we can send electronic copies to you.
  • If you do not have access to a computer, we can arrange for you to attend the practice and view the record.

What happens if I request a SAR?

  • You will first need to put this in writing with a signed consent form which we can provide.
  • Every request must be completely reviewed by your GP and they must then look through your total medical record. This can take several hours.
  • Often, patients only need an extract of records or specific information. If this is the case, please let our medical secretary team know so we can target the information to help.

Will you send the report to a third party?

  • We do not send the information to any third party.
  • his is your medical information, and it is important that you have looked through it in detail before deciding if you wish to share it with anybody else.
  • You are then responsible for any information you share out and can decide what you are happy to do.
  • There are complex rules around who can access a child’s record.
  • We encourage parents to have access to the NHS app. This will allow you make requests for medication and book certain appointments.
  • This service is only available until the child reaches 11 years old.
  • From 11 to 15 years old, we do not allow online access for children or access to records due to safeguarding concerns and confidentiality.
  • Some children may see a GP in their teenage years without parents being aware and this is a legal right if they have competence and ability to consent.
  • Once a young person reaches 16 years old, they can then get the NHS app themselves.