Prescriptions

Strayside Health is proud to have its own team of Clinical Pharmacists and Pharmacy Technicians.

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

• using the NHS website or the NHS App at any time
• using our online system at any time (find out how to get access)

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

Please note we cannot accept prescription requests over the telephone. You can put your request in on paper by dropping it into the practice (Monday to Friday 8am to 6pm); however, we strongly recommend patients order their repeat prescriptions online wherever possible as this is a safer way of processing your request.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription phone us on 01482 862 733 during our opening hours.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out about prescription charges on the NHS website.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats/tonsillitis
• tummy trouble
• aches and pains
• urinary tract infections
• ear infections in children under 17

They can also advise on medicine that you can buy without a prescription.

You can find a pharmacy on the NHS website.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

HRT Pre-Payment Certificate

From the 1 April, the Government is launching the HRT Pre-Payment Certificate (PPC) to reduce prescription costs for women receiving Hormone Replacement Therapy (HRT). 

The HRT PPC will be available to buy in one single payment online at www.nhsbsa.nhs.uk/hrt-ppc, or in-person at some pharmacies. You can call 0300 330 2089 for help and support.

Before buying an HRT PPC, you should check if:

• you’re eligible for free NHS prescriptions using the eligibility checker: www.nhsbsa.nhs.uk/check
• your medicine is covered by the HRT PPC. For a list of eligible HRT medication, visit: www.nhsbsa.nhs.uk/hrt-ppc-medicines
• a 3 or 12 month PPC is more suitable. It covers all NHS prescriptions, not just HRT items. Visit: www.nhsbsa.nhs.uk/ppc