Appointments

Total Triage

Appointments at Strayside Health can be requested by patients or their carers completing an eConsult. This reduces demand on our telephone system and allows patients to communicate with us at a time that is convenient to them. The comprehensive and confidential information you provide will be reviewed by a clinician within 48 hours (usually same day) and allows us to: 

• Arrange an appointment with one of our allied health professionals where appropriate, such as our Nursing Team, Clinical Pharmacists, Social Prescribers, Health and Wellbeing Coach, Musculoskeletal practitioners and Mental Health Practitioner
• Send you a link to make if a GP appointment is required, so you can choose an appointment at a time convenient for you
• Arrange necessary tests/investigations prior to your appointment to maximise the value of your appointment

You can also complete eConsults for medication and administrative queries such as referrals and medical notes. These will be directed to the appropriate team.

Please be reassured that those with problems requiring a more urgent response will be highlighted to us by the eConsult system and be reviewed in a timely manner.

To contact us:

• complete an eConsult from 8am to 6.30pm Monday to Friday
• If you are unable to access the internet please phone us on 01423 566 574 or visit the surgery to speak to our Care Co-ordinator Team during our opening hours. Our team will take the all the information that is needed to allow us to triage your appointment request or query. 

When you get in touch, we’ll ask what you need help with.

We’ll use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Some appointments may be possible by telephone, but if we need to see you face-to-face (to examine you) we will indicate this in the appointment invite. 

Frequently asked questions

Cancelling or changing an appointment

To cancel your appointment:

• reply CANCEL to your appointment reminder text message
• phone us on 01423 561 773 during our opening hours

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond. This may not be possible if this person is not available within an appropriate timeframe
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound, please complete an eConsultation or call us. We will gather the necessary information and may phone you to discuss further. We may ask one of our highly trained community teams to contact you if this is more appropriate than a GP visit. 

If you think you may need a home visit, please make it clear on your eConsult or when you speak to our team, and please make contact by 10am at the latest to allow us time to plan accordingly

Chaperones

The Practice is committed to providing a safe comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

For more information on our chaperone policy click here.

Late For Your Appointment

Please attend your appointment on time.  We operate on a 10-minute rule, whereby if you are more than 10 minutes late we will be required to check with the clinician as to whether they are still able to see you. Unfortunately, there may be times when we will have to reschedule your appointment.