Appointments

Total Triage

Total Triage is a new system that involves a GP providing support to our Care Navigators to triage all appointment requests before an appointment is given.

This means that the GP will determine how quickly an appointment is needed and whether your request would be better dealt with by another member of our multi-disciplinary clinical team or by another service.

To contact us:

• use our online tool at any time
• use the NHS website or the NHS App at any time
• use our online system at any time (find out how to get access)
• phone us on 01423 566 574 during our opening hours
• visit the surgery and speak with a receptionist during our opening hours

When you get in touch, we’ll ask what you need help with.

We’ll use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use the NHS website or the NHS App at any time
• use our online system at any time (find out how to get access)
• phone us on 01423 566 574 during our opening hours
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we’ll do a home visit. We’ll phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the surgery as soon after we open possible.