Friends and Family Test responses

“Although had to wait for appointment couple weeks, very happy with the outcome and treatment plan and even further steps established.”

“The doctor took the time to listen to me and discuss the way forward to understand what is happening to me. It felt good to openly discuss the issue with a judgement.”

“Strayside Health is an excellent practice and I am more that happy with all the support and guidance they offer to me.”

“Prompt response to e consult. Helpful receptionist when picking up blood test form and rapid turnabout of blood test results and call with pharmacist”

“I was impressed that my lab work was completed in less than 24 hours, in time for my appointment to see the Doctor. The Doctor was extremely knowledgeable, professional, kind and calming in a stressful situation.”

“I have been able to access doctors at the practice with several issues over the past two years. I am happy to say that those doctors have dealt with my issues promptly, efficiently and with empathy. I think it is important for patients to feel that doctors are listening to their health conditions and show them empathy, sometimes a reassuring word with your doctor can put your mind at ease.”

“The staff on reception are always most obliging and helpful no matter what the question / problem is. Thank you for your assistance.”

“Receptionists are very helpful, not patronising or bossy, I’ve been with Stay Health for many years and am very happy to stay with them.”

“The physiotherapist was professional, efficient and explained everything very well. He arranged an x-ray and booked my next appointment with him during my visit.”

“I have been with this surgery since 2002 and I have no complaints, every doctor is lovely, receptionists are helpful and kind and the nursing team is excellent. My latest visit involved using e-consult, response was very quick and an emergency appointment was arranged for the same day. I feel very fortunate to be a patient at this surgery.”

“The phlebotomist was really lovely with me and my 2 young children who came to my appointment with me. She put them at ease and was speedy with the whole process and very efficient.”

“My econsult issue was dealt with swiftly and an appointment made speedily. I appreciated this. The doctor was one I had not seen before but I was impressed by her friendly, careful and thorough approach and concern for my wellbeing.”

“The GP I saw listened to me with so much compassion and empathy- it has really helped me feel safe and supported”

“This was a very good first experience with the NHS, I was able to get a same day appointment and the Dr. was thoughtful and detailed.”

“Everything was ready for me. I checked in for a blood test. The receptionist was polite she gave me the form I sat down. The nurse called me very quickly. She was a lovely lady and I was out within a few minutes. From making the appointment to having the blood test – it was a great.”

“Being a new patient and new to e consult once I submitted the e consult I got an immediate response and appt. So thank you very much for your help”

“The young lady that did my blood test was lovely. I have real bad panic attacks as you are aware of. It’s hard to get bloods done but she managed. Was in & out within 5 mins.”

“Strayside is a wonderful practice, and the GP I saw was incredibly kind and understanding. Such a supportive team of health professionals and I always feel listened to.Your doctor’s are thorough, patient and professional. And they listen. Your reception staff are also really on-the-ball and really good at their jobs!”