The Friends and Family Test is an important tool we rely on to understand your experiences at our practice. Every month, we update this page with how you have scored us, as well as highlight some of the reasons you gave for your scores.
Highlights from March 2026
“The care I’ve received has been outstanding. Thank you for being there for me when I needed you.”
“I contacted the surgery via eConsult and was seen the same day. Diagnosis made and treatment started immediately.”
“e consulation was difficult at first because it was new but once you understand the concept and procedure and follow the guidance it works perfectly much better than phoning for an appointment”
“I felt listened to, reassured and never rushed. I came away feeling positive and confident that I was in good hands.”
“Everything was seamless from start to finish — a really good use of everyone’s time.”
“The eConsult service is so much easier than the old days where you ring up at 8am and are waiting for an hour at number 30 in the que.”
“The doctor could not have been kinder or more considerate, giving me more time than I expected so we could fully address my concerns.”
“Prompt, efficient service with friendly staff at every step.”
All our responses
| Month | Very good | Good | Neither poor nor good | Poor | Very poor | Don’t know |
|---|---|---|---|---|---|---|
| March 2026 | 674 | 131 | 27 | 10 | 8 | 4 |
| February 2026 | 588 | 104 | 15 | 9 | 4 | 0 |
| January 2026 | 667 | 116 | 25 | 11 | 3 | 6 |
| December 2025 | 559 | 69 | 25 | 3 | 5 | 0 |
| November 2025 | 661 | 121 | 15 | 6 | 10 | 4 |
| October 2025 | 702 | 152 | 19 | 12 | 8 | 3 |
| September 2025 | 1,562 | 158 | 23 | 11 | 10 | 2 |