Friends and Family Test responses

“Very friendly team and very efficient.”

“Everyone was caring helpful and polite as always. This practice is brilliant.”

“Unhurried appointment Felt heard Treatment explained Amazed that I could get an appointment within two hours of asking”

“She was so thorough, made me feel very at ease, talked me through everything with compassion and care, seen very quickly, you guys are a wonderful surgery.”

“I’m satisfied with my service and have a lot of trust in my local practice who have always provided great service for me over the past few years I have lived in Harrogate.”

“I requested a GP consultation via the e-consult service last week. It was not an emergency so I was pleased to get an appointment within 4 working days. The doctor was very thorough. They were polite and personable. They have made follow up tests to determine the issue.”

“I felt listened to and understood, with a practical supportive outcome.”

“I do believe this practice excels in patient care and does everything so well “

“I feel so grateful for the NHS and for all the Care and help I’ve received You’re there doing a fantastic job THANK YOU”

“It would be impossible to do any better.”

“As usual everything was of a high standard”

“Care, kindness, support and speed of action Every member of staff was calm, clear, professional and caring.”

“Easy to organise appointment. Practitioner was well read and was very effective at helping me feel at ease. Thank you so much for the continued care within the community.”

“I always appreciate so much the time, care and advice that is given to me.”

“Usual quality of appointment, high, with friendly professional approach.”

“At 82 I really do appreciate being looked after. The depth of knowledge is incredible. And I, no WE, your patients, are grateful for the incredible service you give us. Thank you!”

“Just excellent service”

“A very timely appointment. Excellent outcome and all my needs met. Very professional gp”

“I was welcomed and immediately relaxed into a indepth conversation about my health issues. All areas of medication was covered i was encouraged to speak if ant vincerns which were professionally addressed. All in all a Very satisfactory review.”

“The doctor was so helpful and made me feel as if I could ask all my questions which he answered I felt confident in him thank you”

“Always fabulous. Super staff .. clinicians on the ball! I feel I’m being monitored and taken care of as I’ve a few medical issues at the moment.”

“Always extremely efficient and friendly staff,,working under pressure and still behave professionally”

“My appointment with a doctor followed from an e consultation which, I thought, was an efficient process. Checking in was quick, the appointment was on time and Dr Craven was friendly, thorough and I didn’t feel rushed.”

“Triaged quickly. Seen quickly. Advice was thorough.”

“The Doctors are always exceptional at this surgery. They listen attentively , follow up and provide reassurance that you are supported.”

“Always seen to very quickly and the care is exceptional – I’ve only ever been hugely impressed. The doctor I saw was lovely, friendly and reassuring, appreciated the severity of the infection an sought to get it dealt with asap”

“Got immediate same day appointment with the doctor. The online consult form is really helpful.”

“Easy to book appointment Good communication via NHS app & text”

“Careful, caring staff who give you time despite them being under pressure.”