The Friends and Family Test is an important tool we rely on to understand your experiences at our practice. Every month, we update this page with how you have scored us, as well as highlight some of the reasons you gave for your scores.
Highlights from November 2025
“such a positive reassuring GP at my appointment but also fully took and listened to my opinions . I was concerned when Park parade joined another practise but under the restraints we are now all under in the NHS I’m hoping that the team work is having a positive impact for both staff and patients .I think it is .”
“Easy to check in for appointment. Didn’t wait long. Doctor was amazing and really listened to me. Spoke to receptionist after, very professional and friendly, able to book a different appointment very easily. Like I get texts to confirm/remind me of appointments booked/due.”
“I always feel very supported and listened to whenever I see the GPs at Strayside Health. Yesterday was no different! The GP listened and answered my questions as well as gave me suggestions as to what we can do in the future. Highly recommend this GP practice to anyone mentioning they need a new GP!”
“I was seen on time-and was listened to with empathy. In fact it was a visit of the usual high standard that I have come to expect. Excellent. Thank you!”
“The online consult was very straightforward the doctor contacted us and arranged a follow-up appointment we were listened to and it was a very positive experience”
“A quiet, clean, and smart-looking waiting area. In only a few minutes after my appointment time, which was great. Plenty of parking just outside too. GP was attentive and listened to the problem. Gave good advice and we decided on a future care plan. Can’t fault the service provided at all.”
“My experience of strayside health and park parade surgery before it has always been superb. I feel like the care of patients is top priority. I trust the staff to triage and respond appropriately and I trust them to be honest with me as well. I’m very grateful to be so well looked after. (And I’ve been very in touch recently so I really mean that!) thank you.”
“My appointment was great, didn’t feel rushed, doctor really listened to me. In general the practice is brilliant. Easy to use online systems. All staff at practice friendly and helpful. Don’t really have to wait that long for an appointment in the grand scheme of things.”
“Appointments when I needed them and quite promptly and helpful at reception.”
“Exceptional communication by texts. Surgery staff always helpful and patient. Reassuring. We are very privileged to belong to this surgery.”
“Outstanding health centre all the Staff Doctors Nurses treat you with respect and kindness can’t fault Strayside Health”
“I can’t fault the service that the surgery provide. They show empathy and understanding .”
“Everyone I came into contact with at the surgery was extremely helpful and I felt, went above and beyond in navigating me through joining the practice and subsequent appointments. This was in very stark contrast to the previous practice I was with for over 30 years.”
“Your service is incredible and without sounding dramatic I am sure saved my life”
All our responses
| Month | Very good | Good | Neither poor nor good | Poor | Very poor | Don’t know |
|---|---|---|---|---|---|---|
| November 2025 | 661 | 121 | 15 | 6 | 10 | 4 |
| October 2025 | 702 | 152 | 19 | 12 | 8 | 3 |
| September 2025 | 1,562 | 158 | 23 | 11 | 10 | 2 |