Here are quick answers to the questions our patients ask most often, from booking appointments and ordering prescriptions to registering and getting help when we are closed.
How do I book an appointment?
Complete an eConsult on our website, Monday to Friday, 8am to 6.30pm. If you cannot get online, call 01423 566 574 or visit the surgery and our care co-ordinators will take your details. A clinician will review your request and arrange the right appointment for you.
How quickly will my eConsult be looked at?
A clinician reviews every eConsult within 48 hours, and most are dealt with the same working day. If your problem is urgent, the eConsult system will flag this to us.
How do I book with a nurse or healthcare assistant?
Please phone the practice on 01423 566 574. There are many types of nurse appointment, such as long-term condition reviews, dressings and blood tests, so our team will make sure you are booked into the right one.
How do I cancel or change my appointment?
Reply CANCEL to your appointment reminder text, or phone us on 01423 561 773 during opening hours.
How do I order a repeat prescription?
Order through the NHS App, the NHS website or SystmOnline, at any time. We cannot accept requests by phone, but you can drop a paper request into the practice, Monday to Friday, 8am to 6pm. Allow 3 to 5 working days before collecting from your pharmacy.
How do I get my test results?
Once a doctor has reviewed them, you can see your results in the NHS App, on the NHS website or in SystmOnline. You can also contact us online, by phone or in person. If you need any more tests or treatment, we will contact you.
How do I register as a new patient?
If you live in our catchment area, fill in our online registration form or collect a paper form from reception. Having your NHS number to hand helps.
What are your opening hours?
We are open Monday to Friday, 8am to 6pm. We are closed at weekends and on bank holidays.
What should I do when the surgery is closed?
If you need medical help now, use NHS 111 online or call 111. Call 999 in a medical or mental health emergency, when someone’s life is at risk.
Can I see a physiotherapist without seeing a GP first?
Yes. If you have a new problem with your back, neck, joints or muscles, you can book directly with our First Contact Practitioners, who are senior physiotherapists. Appointments are usually available within two weeks.
Can I get a home visit?
If you are housebound, complete an eConsult or call us, and make it clear you may need a home visit. Please contact us by 10am. We will assess your request, and a GP or one of our community teams may visit or phone you.
Can someone else order my medicines or contact you for me?
Yes. You can give a family member or carer “proxy access” so they can order medicines for you in the NHS App. Ask our care co-ordinator team how to set this up. Someone else can also send an eConsult on your behalf.